CLIENT SUCCESS STORY
THE CLIENT
Large Southern California based church with over 20,000 members over 18 campuses worldwide, conducting over 100 international mission trips & projects per year.
Notable Achievements
65
REDUCED TOTAL CYCLE TIME
35
INCREASE IN MEMBER RETENTION
Challenges
Scalability
Mission trips & projects process & tools are controlled by a small, centralized team at home campus… difficult to impossible to scale both nationally and internationally.
Usability and delightfulness
The user experience of both process & tools have degraded as not well thought through additions and enhancements have created a labyrinthine, difficult navigate, structure.
Maintainability
Both legacy process & tools have evolved over years… redundant, duplicate, and irrelevant steps have become institutionalized. To maintain, a deep understanding of history is required, vs. simply following what is logical and common sense.
Solution
Process re-engineering services
The Dragon9 Partners (D9P) team engaged in a detailed, comprehensive business process re-engineering exercise.The team conducted a current state analysis, identified major pain points, and determined a future state process, removing inefficiencies.
Custom application development services
The D9P team implemented a 3rd party mission trip platform, focused on pre-trip planning, and build upon, both pre-engagement activities, on trip and post trip mgmt. as well as an administration and reporting components.
Enabled the IT team to work closer with multiple divisions and stakeholders to gain trust
The effort was the first step in establishing an enterprise application rationalization project to bring more IT oversight and help reduce risks and costs.
Results
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65% reduction of total cycle time through process re-engineering and new tools implementation/integration.
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Increased efficiency in financial disbursement process area.
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Implementation of a learning management system (LMS) that decreased training time from 6 months to under 1 month for each new volunteer position.
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Up-to-date processes and technology allowed outreach expansion into new areas locally and internationally, increasing the number of partnering churches and other organizations from 100 to 300 in under 6 months.
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Implementation of a knowledge bank which allowed them to showcase specific examples of Missions Activities which subsequently increased member retention rate by 35%.
