CLIENT SUCCESS STORY
THE CLIENT
Large Southern California based church with over 20,000 members over 18 campuses worldwide, conducting over 100 international mission trips & projects per year.
Challenges
Scalability
Mission trips & projects process & tools are controlled by a small, centralized team at home campus… difficult to impossible to scale both nationally and internationally.
Usability and Delightfulness
The user experience of both process & tools have degraded as not well thought through additions and enhancements have created a labyrinthine, difficult navigate, structure.
Maintainability
Both legacy process & tools have evolved over years… redundant, duplicate, and irrelevant steps have become institutionalized. To maintain, a deep understanding of history is required, vs. simply following what is logical and common sense.
Solution
Process re-engineering services
The Dragon9 Partners (D9P) team engaged in a detailed, comprehensive business process re-engineering exercise.
The team conducted a current state analysis, identified major pain points, and determined a future state process, removing inefficiencies.
Design services
The D9P team conducted a user flow analysis, reorganizing to be easy and logical. The design was crafted to be mobile centric, geared towards specific personas, with a discrete start end progression to staged completion. The goal was for a child to engage, and logically understand, without any guidance, how to navigate clearly towards appropriate end state (zero training required).
Custom application development services
The D9P team implemented a 3rd party mission trip platform, focused on pre-trip planning, and build upon, both pre-engagement activities, on trip and post trip mgmt. as well as an administration and reporting components.
Results
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65% reduction of total cycle time through process re-engineering and new tools implementation/integration.
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Increased efficiency in financial disbursement process area.
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Implementation of a learning management system (LMS) that decreased training time from 6 months to under 1 month for each new volunteer position.
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Up-to-date processes and technology allowed outreach expansion into new areas locally and internationally, increasing the number of partnering churches and other organizations from 100 to 300 in under 6 months.
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Implementation of a knowledge bank which allowed them to showcase specific examples of Missions Activities which subsequently increased member retention rate by 35%
